Refund policy

Last updated: 18 Aug 2026
Effective date: 18 Aug 2026

This Refund Policy applies to all orders placed through https://www.nextwayapparel.com (the "Site"), the Nextway Apparel online store.

This policy sets out (a) our voluntary 30-day return program, and (b) the process for making a claim if a product is defective, damaged, or not as described. Your rights under applicable federal and state consumer protection law sit alongside this policy — they are not replaced or limited by it.

1. Your Rights Under Applicable Consumer Protection Law

1.1 Our goods are covered by the implied warranty of merchantability under the Uniform Commercial Code, meaning they are fit for their ordinary purpose and match their description at the time of sale.

1.2 If a product is defective, significantly different from its description, or unfit for its ordinary purpose, you are entitled to a repair, replacement, or refund.

1.3 These rights apply for a reasonable period after purchase, not just within the 30-day window in Section 2.

1.4 For more information about your rights as a consumer, visit consumer.ftc.gov.

2. 30-Day Return Program

In addition to your statutory rights, Nextway Apparel offers a voluntary 30-day return program.

2.1 Window: You have 30 calendar days from the date your order is delivered to initiate a return for a refund or exchange.

2.2 Condition requirements for returns:

  • The item has not been used, worn outside, or washed
  • The item is in its original condition, with no scratches, marks, stains, odors, or signs of wear
  • The item is returned with original tags and packaging where possible

2.3 Return shipping: For change-of-mind returns, you are responsible for return shipping costs. We recommend using a trackable service, as we cannot process a refund for a parcel that does not reach us.

2.4 No restocking fee: We do not charge a restocking fee on any return.

2.5 Non-returnable items: Final sale or clearance items clearly marked as non-returnable, and items returned after the 30-day window, are not eligible under this program (your Section 1 rights are unaffected).

3. The "Wrong Size" Exchange

Ordered the wrong size? It happens.

3.1 Eligibility: Within 30 days of delivery, you may exchange an item for a different size, provided:

  • The item has not been used or worn outside
  • The original tags and packaging are included

3.2 Process: Email support@nextwayapparel.com with your order number and the correct size you need. We will send you return instructions. Once we receive the original item, we will dispatch the replacement at no additional cost, subject to stock availability.

3.3 Return shipping: You cover the cost of returning the original item. We cover the cost of shipping the replacement to you.

3.4 If the correct size is out of stock: we will offer you a choice of (a) waiting for restock, (b) a refund, or (c) store credit at your preference.

4. Defective, Damaged, or Mis-Described Products

If a product has a problem covered by the warranty in Section 1, this section sets out how to make a claim. The 30-day condition requirements in Section 2 do not apply here — a defective product that has been used is still covered.

4.1 What is covered:

  • Manufacturing defects, including stitching failure, hardware faults, or material defects present on arrival
  • Material degradation that is not consistent with ordinary use
  • Products that do not match the description, photographs, or specifications shown on the Site
  • Products that arrive damaged

4.2 What is not covered under this voluntary warranty, but may still be covered by applicable law:

  • Damage from wear and tear beyond ordinary use
  • Damage from improper care contrary to the care instructions provided
  • Damage caused by an accident, spill, or third-party alteration
  • Cosmetic wear consistent with ordinary use over time

Nothing in clause 4.2 excludes, restricts, or modifies any right or remedy you have under applicable federal or state consumer protection law. If you believe a product has failed despite the circumstances listed in 4.2, please contact us — we will assess every claim on its merits.

4.3 Return shipping: If the product is defective, damaged, or not as described, we cover all return shipping. We will send you a prepaid return label or reimburse the cost of return postage on production of a receipt.

4.4 Remedy: For a defective, damaged, or mis-described product, you may choose between a replacement or a full refund.

4.5 Processing time: Once we receive the returned product, we will process your remedy within 5 business days. For a refund, the amount will be returned to your original payment method.

5. How to Initiate a Return

Step 1 — Contact us. Email support@nextwayapparel.com with:

  • Your order number
  • The reason for the return (change-of-mind, wrong size, or defective/damaged)
  • For defective or damaged products: photographs of the product and packaging

Step 2 — Receive instructions. We will respond within 1–2 business days with a Return Authorization (RA) number and our return instructions, including the return address.

Step 3 — Return the product. Securely pack the product and send it, with the RA number clearly marked, to the address provided in your RA email. Please retain your tracking number until your refund or exchange has been processed.

Step 4 — We process your refund or exchange. Once we receive and inspect the returned product (typically within 2–4 business days of delivery to us), we will process your refund or dispatch your replacement. Refunds are issued to your original payment method. Your bank or card provider may take a further 3–5 business days to reflect the refund in your account.

5.1 Order cancellation: Cancellation requests may be submitted within 24 hours of placing an order. If your order has not yet entered processing, a full refund will be issued. If your order has already been processed or dispatched, cancellation may no longer be possible and you may instead request a return after delivery under this policy.

6. Complaints

6.1 If you are not satisfied with how we have handled a return or warranty claim, please email support@nextwayapparel.com with the subject line "Complaint". We will acknowledge your complaint within 7 days and work in good faith to resolve it within 30 days.

6.2 If you are not satisfied with our response, you may also file a complaint with the Federal Trade Commission (FTC) or your state Attorney General's consumer protection division:

  • Federal Trade Commission: consumer.ftc.gov
  • Texas Attorney General Consumer Protection Division: texasattorneygeneral.gov/consumer-protection

7. How to Contact Us

If you have any questions about this Refund Policy, please contact us:

  • Company Name: Nextway Apparel
  • Business Address: 17350 State Hwy 249 Ste 220, Houston, TX 77064, United States
  • Phone: +1 832-263-0836
  • Customer Support Email: support@nextwayapparel.com
  • Support hours: Monday – Friday, 9:00 AM – 5:00 PM CT