Shipping policy
Last updated: 18 Aug 2026
Effective date: 18 Aug 2026
This Shipping Policy applies to all orders placed through https://www.nextwayapparel.com (the "Site"), the Nextway Apparel online store. By placing an order on the Site, you agree to the terms of this Shipping Policy.
1. Delivery Area
1.1 Nextway Apparel ships to addresses within the United States only. We do not accept or dispatch international orders at this time. If you attempt to checkout using a non-US delivery address, your order will not be processed.
2. Shipping Cost
2.1 Standard shipping is free on every order placed on the Site, with no minimum order value and no exclusions. The "Free Shipping" price shown at checkout is the total you pay for delivery. No handling fee, surcharge, or fuel fee is added at any stage.
3. Order Processing Time
3.1 Handling time: We dispatch orders within 1–3 business days of payment being received and cleared.
3.2 Business days: Monday to Friday, excluding federal holidays.
3.3 Dispatch confirmation: When your order is shipped, you will receive a shipping confirmation email containing your tracking number and a tracking link.
4. Delivery Times
All Nextway Apparel orders are sent via trackable carrier services (including USPS, UPS, and FedEx, depending on destination and package).
4.1 Estimated transit time from dispatch: 3–8 business days for US destinations.
4.2 Estimated total delivery time (processing + transit): 5–10 business days from order placement for US destinations.
4.3 These windows are estimates provided by our carrier partners. They are not guaranteed delivery dates. Delivery times may vary during carrier peak periods (for example, Black Friday, the winter holidays, and other high-volume periods), due to weather conditions, or due to inaccurate delivery information provided by the customer. If an unusually high volume or weather event affects dispatch or transit, we will update affected customers by email.
5. Tracking Your Order
5.1 Once your order has been dispatched, you can track your parcel at any time using the tracking link in your shipping confirmation email, or via the relevant carrier's website using your tracking number.
5.2 If you have not received a shipping confirmation email within 3 business days of placing your order, please check your spam folder and then contact us at support@nextwayapparel.com.
6. Delivery Issues
6.1 Incorrect or incomplete address: It is your responsibility to enter a correct and complete delivery address at checkout. If a parcel is returned to us because the address was incorrect, incomplete, or the parcel could not be delivered after multiple attempts, we will contact you by email. You may choose to have the parcel re-sent (re-shipment postage is at your cost) or refunded (less actual return-to-sender postage, if any).
6.2 Missing parcels: If carrier tracking shows your parcel as delivered but you have not received it, please first check with your household, neighbors, building reception, and any nominated safe-drop location. If the parcel still cannot be located, contact us at support@nextwayapparel.com within 14 days of the "delivered" status and we will open an investigation with the carrier.
6.3 Damaged parcels: If your parcel arrives damaged, please photograph the parcel and its contents before opening further, and email support@nextwayapparel.com within 7 days of delivery. We will arrange a replacement or refund. See our Refund Policy for full details.
6.4 Lost parcels: If your parcel has not moved in tracking for 10 business days after dispatch, contact us. We will lodge an investigation with the carrier. If the carrier confirms the parcel is lost, we will arrange a replacement or full refund at your choice.
7. Title and Risk
7.1 Title to and risk in the product passes to you when the product is delivered to the address you provided at checkout, or to an authorized collection point nominated by you or the carrier.
8. Your Rights Under Applicable Consumer Protection Law
8.1 Nothing in this Shipping Policy excludes, restricts, or modifies any right or remedy you have under applicable federal or state consumer protection law. For more information about your rights, visit consumer.ftc.gov.
9. How to Contact Us
If you have any questions about this Shipping Policy, please contact us:
- Company Name: Nextway Apparel
- Business Address: 17350 State Hwy 249 Ste 220, Houston, TX 77064, United States
- Phone: +1 832-263-0836
- Customer Support Email: support@nextwayapparel.com
- Support hours: Monday – Friday, 9:00 AM – 5:00 PM CT